Frequently Asked Questions

What you need to know.

A client code is required by any individual or company importing shipments valued at more than $1000 NZD.

An NZCS 224 will need to be competed, signed and returned along with a certificate of incorporation (if you have one) and photo ID.

The best way to find out is to contact NZ Customs on 0800 428 786 or 09 927 8036.

A shipment imported into NZ that has a value of $1000 NZD or less can be imported into NZ without having to pay import GST, duty, customs transaction fees or MPI entry charges.  It will still require a customs clearance.  Tobacco & alcohol are the exception to this rule.

The Duty rate is determined by the classification of the product, the country it was manufactured & the country it is being shipped from.  If you need to know more you could try the NZ Customs website or send me an e-mail.

GST is calculated at 15% on the total of the value of the goods, plus any duty, freight and insurance charges.

It will depend on the type of entry that is required.  For a standard import entry NZ Customs charge an Import Entry Transaction Fee (IETF) of NZ$33.03 for every standard import shipment. MPI charge a biosecurity system entry levy of NZ$53.36.  This brings the total fees to NZ$86.39 (including GST).

If the correct value of goods is not declared then you run the risk of having them seized by NZ Customs and there is the possibility of prosecution.

Some items will require a permit or consent to import. This list includes things like drugs and drug paraphernalia, weapons, and electronic dog collars. If you need more info try NZ Customs Prohibited & Restricted items list. https://www.customs.govt.nz/business/import/prohibited-and-restricted-imports/prohibitions-and-restrictions/

 

MPI have a great website with a lot of information on it.  Start there and if you still require clarification make an enquiry with them via their contact pages or make a phone call. https://www.mpi.govt.nz/

When you apply for your importer code you will also need to register to import food with MPI.  You will be charged an initial fee on registration and then get charged an annual fee to continue to use it.

The best way to answer this is by diagram.

Download Diagram Here

Hear From Our Happy Clients

Joanne was exceptional! Made getting my cargo through ports and customs stress free. Process Can be very daunting but she explained anything I needed to know made sure everything worked out. Appreciate your work and will definitely recommend just customs.
Sonja McIntyre
Sonja McIntyre
2023-08-28
Go no further than Just Customs! Whether you're just clearing online shopping, business supplies, business stock, or more tricky shipments like live plants, Joanne is amazing! She is extremely prompt with excellent communication through the entire process. Support Small Business - you won't regret it!
Ian D
Ian D
2023-08-16
Used for 2+ years - Always very quick & professional! We had one freight delay during the peak of covid & Joanne was kind enough go above & beyond. Always very happy - highly recommend
Olivia Trilford
Olivia Trilford
2023-08-02
Highly Recommended this company=, Always very helpful and gerat customer service.
Chanudra Rajapakse
Chanudra Rajapakse
2023-08-01
I used Just Customs a while ago for a freight forward and Joanne was phenominal. Recently I was having so many issues with NZ post and I remembered about Just Customs. What usually yook NZ Post 1 week took 24hrs. I will continue to use Just Customs from now on and no one else.
Renee Sciascia
Renee Sciascia
2023-08-01
Joanne is amazing! Always going the extra mile for our company and never fails to make things happen. Best freight forwarder out there!
Noeleen Tuala
Noeleen Tuala
2023-08-01
Joanne provided me with an outstanding service. Joanne really looked after me with the entire process and ensured I understood each step of the way. We ran into a few issues with Customs delays and storage but Joanne really pushed hard to get us a great outcome. Highly recommended.
Kenny Tango
Kenny Tango
2023-08-01
Highly recommend Joanne. She not only saved me $4500 in shipping from my manufacturers, she was so prompt in communication and my shipment flew through customs because of her. It didn’t get held up at all. I paid for everything at the end with one invoice which was super convenient! I am a small business and she was a gem and someone I would continue working with. From China to New Zealand (725kgs worth of product) shipped within a week to my door including customs. How amazing!!!!
Summer Singh
Summer Singh
2023-06-22
I have been using Just customs for around 1 year so far, best thing I have ever done is get Joanne to help me, the communication from her about shipments is great. Joanne has also helped me by organising shipping from my suppliers using her contacts. I feel it is a real personal service that you only really get from smaller dedicated companies such as Just Customs. I highly recommend Just Customs for your next import! Thanks Joanne! Blair Rosson, Automotive Supplies Group NZ
Blair Rosson
Blair Rosson
2023-06-10
I have two imports each week and find Joanne from Just Customs very helpful in processing them fast. There is a noticeable positive difference in services compared to the DHL standard customs clearance team. Joanne doing extra mile to push the carrier to process my shipments without delays.
Andrew Newton
Andrew Newton
2023-02-01
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